Dough-EZ
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FAQ

Instructions and Care

Click here to view the instruction and care manual.

Shipping Policy

Items in stock will ship within 7-10 business days. Due to high demand, dough mat kits may be placed on back order and experience delays in delivery. Shipping Delays may be up to 6-8 weeks from time of purchase.

Refunds & Returns

You may return Pastry Tools within 30 days from receipt of your order. Damage, Defective Merchandise Policy: 30 day return policy from time of receipt of delivery.

Terms:
All returns and exchanges must be in brand new, restocking condition and contain all original packaging and accessories to be accepted.

Items that have been in contact with any food product cannot be returned to inventory and a $10.00 restocking fee will be applied.
Product damaged through customer abuse or improper handling will not be accepted. Original Shipping charges and Return Delivery charges will not be refunded. Special Orders cannot be returned.

Once we have received and inspected the returned merchandise, you will be notified via email concerning your refund. If approved, you can expect a refund within 3-5 business days.

Customer must notify Chef Tech Inc. immediately in the event of manufacturers defects or damaged items. We request that customer take photo of damaged dough roller system and original packaging materials at the time of delivery. For assistance, please contact Brenda Byrne, COO by phone: 1-920-DOUGH-EZ or via email at info@Dough-ez.com . A one year limited manufacturer’s warranty for parts or materials including guide sticks and silicone fiber mesh mat. Damaged, defective merchandise can be returned for exchange, only.

DoughEZ is a dough mat kit. Its intended use is for preparing raw dough products. Although the mat can withstand temperatures ranging between -40° up to 400° F, making is safe for dishwasher, microwave, freezer and oven.

We do not recommend that this dough roller system be exposed to extended high heat and oven temperatures. This product is not intended to be used as a baking sheet. Extended exposure to oven temperatures will cause yellowing or discoloration of the silicone mat. This is strictly cosmetic and does not affect the performance of the mat. Mat is not self-healing. Cutting on mat with knives or sharp objects, should be avoided as it will cause scratches and damage the mat.

We will not give refunds or accept returns on cosmetic damage which includes scratches, cuts, discoloration and ware on printed logo.

Please see policies, care and use recommendations at www.dough-ez.com

Phone: 1-920-DOUGH-EZ
or click here to email us

Unfortunately, we cannot offer a credit for your shipping charges or fees paid to customs for international shipments.

You may send your return to:
Chef Tech Inc.
1450 Brompton Lane
Raymore, MO 64083

Please include contact information, email address and order number with return.

Privacy Policy

We value your business and are committed to protecting your privacy. We want your experience here to be positive and safe.

You may browse our site at any time without logging in and you will remain anonymous. We may track I.P. addresses in order to see which pages are being used, but we will not know who you are. Logging into the site will let us know who you are and we will be able to customize the site for you. Your log-on information will be used only by you for site customization, and your visits will always remain confidential.

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, (Authorize.net), keeps this information encrypted and secure on your behalf.

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

If you choose to sign up for our newsletter you agree to be contacted with special offers, recipes, and news about DoughEZ and related products that we feel may interest you. If you wish to stop receiving our newsletter, you may unsubscribe at any time through our web site or by contacting us. Our newsletter email list will ONLY be used for DoughEZ Newsletter and will not be shared with anyone.

By contacting us you agree to let us use your comments, suggestions, contributions, ideas, or other feedback throughout our site at our discretion. We will give credit by name for all submissions. Credit usually includes name and home state, if applicable. If you would like your name withheld from your comments, suggestions, and/or ideas, please make a note of that when writing.

Terms of Use

Thanks for visiting Dough-ez.com. Please respect our business, by abiding by our Terms of Use.

We welcome and encourage the use of our products and website tutorials for both personal and commercial applications.

FREE PRINTABLE resources, may be reproduced and reprinted for personal use only. This includes Practice Sheets, Templates, and Free Downloads. Reprints can be used as long as the copyright notice remains intact on each page.

Text, instructional videos, and photos contained at Dougheasy.com and Dough-ez.com is copyright of DEZ Designs and is the sole property of Dough-ez.com unless otherwise noted. All content of the site may not be copied or reproduced in any form without written permission. Methods and recipes may be used when instructing and teaching others. Please do not use our instructions word for word and claim them as your own.

Despite our best efforts, we’re only human. The site may occasionally contain errors: incorrect prices, unclear recipe directions, etc. We will correct and update mistakes as we discover them, without liability for any disappointment they may have caused prior to their correction.

Any material you add to the site, including but not limited to, all content and photos on community.dough-ez.com, blog comments, and recipe and product reviews, will become a part of the site, and may be used for marketing purposes. If you’re not comfortable sharing what you write with the general public—please don’t write it. We also reserve the right to delete any obscene, abusive, or other objectionable materials posted to the site.

The entire content of dough-ez.com and its subsidiary sites, including dough-ez blog, is copyrighted as a collective work under United States copyright laws. Please do not re-publish, online or in print, any of the content and photos on our sites unless we give you permission to do so. Exceptions to this will be the free printable resources that will be clearly designated.

Terms and Conditions are subject to change at any time.

Please contact us if you have any questions about this policy.